Your phone rings first
Run it only when you miss a call or after hours. During the day your phone rings as usual, and Operator picks up only if you do not.
The answering service for contractors that books the site visit
You are on a roof or running a saw when the phone rings. Operator answers, finds out what the job is and how big it is, gets the address and books the estimate or site visit on your calendar.
Free for 14 days · no card to start · keep your number
On the phone
A kitchen inquiry at 7 p.m., booked for Thursday
The questions come from Operator’s remodeling question set. You decide which ones matter for your prices.
- CallerHi, we want to redo our kitchen and I wanted to get someone out to look at it.
- OperatorHappy to set that up. How deep does the work go? A refresh, new cabinets and counters, or taking it back to the studs?
- CallerNew cabinets and counters, same layout.
- OperatorGot it. Are any walls moving?
- CallerNo, everything stays where it is.
- OperatorWhat's the address for the site visit?
- Caller212 Birch Road.
- OperatorThanks. I have Thursday morning or Friday afternoon open. I'm texting you a link with both. Pick one and it's on the calendar.
Built for contractors
Why contractors are switching from message-taking answering services
A traditional answering service takes a message and hands you the follow-up. Operator is an AI receptionist for contractors that books the visit.
Scopes the job before you call
How deep the work goes, whether walls are moving, whether it needs a permit. You read the scope in your inbox before you ever drive out.
Gets the address every time
Operator will not hold a time until it has the job address, so every visit on your calendar is one you can find.
Never guesses a price
It does not quote on the phone. The caller gets a text with your price, built from your own rates, and picks a time from your real calendar.
A deposit locks the job
The customer pays a deposit you set, straight to your own Stripe account. Tire-kickers drop off, and a no-show costs them, not you.
Hand it off with one tap
Watch a call come in live and take it on your own phone during your hours. After hours the recording and summary wait in your inbox.
Answering service vs Operator
What changes when Operator answers your calls
Fewer wasted site visits
Half the drive-outs a contractor makes are for jobs that were never a fit: the wrong size, the wrong budget, or a homeowner who was only collecting quotes. Operator asks about the scope, whether anything structural is changing and whether a permit is involved, so you know what you are walking into. You can take a deposit on the visit itself, so the people who book are the people who mean it.
Every lead answered, even mid-job
Homeowners call the next contractor on the list when nobody picks up. Operator answers every call, day or night, and books the estimate while the homeowner is still on the phone. During your hours, one tap puts a caller straight through to you. After hours, the recording and a summary are in your inbox in the morning.
Your prices, not a script
Operator never names a price on the phone. Where a job has a set price, the caller gets a text with it, built from your own rates. Where the job needs you to see it first, Operator books the visit, and you send the quote from your inbox when you are ready.
You pay for what it answers
There is no per-message fee and no booking fee. Each plan includes monthly credits, and a minute of answered call is 25 credits, where one credit is one cent. If the credits ever run out, calls ring your own phone the way they did before. The line never goes dead.
The contracting jobs it books
- General contracting
- Remodelling
- Bathroom remodel
- Kitchen remodel
- Basement finishing
- Garage addition
- Sunroom addition
- Custom home building
- Framing
- Excavation
- Concrete work
- Masonry
- Fireplace installation
- Fireplace repair
- Asphalt paving
- Deck building
- Deck repair
- Patio building
- Patio repair
- Fencing
- Countertop installation
- Stone countertop installation
- Countertop repair
- Stone restoration and polishing
- Stone and tile repair
- Cabinet installation
- Stock cabinet installation
- Custom cabinetry
- Home inspection
- Construction estimating
- Architecture
- Structural engineering
- Civil engineering
- Land surveying
- Property appraisal
- Metal fabrication
- Welding
- Accessibility retrofit
- Foundation repair
- Home elevator and lift
- Scaffolding
Operator vs the alternatives
A message is not a booking
Voicemail loses the caller. A live answering service or a message-taking bot keeps them, then hands you the work. Operator is the AI receptionist that finishes it.
| Operator | Live answering service | Voicemail | Message-taking bots | |
|---|---|---|---|---|
| Answers the call | ||||
| Sounds like a person | ||||
| Answers questions | From a script | |||
| Captures the lead | Takes a message | |||
| Quotes a real price | ||||
| Holds a time | Sometimes | |||
| Takes a deposit |
Pricing
Start free. Pick a plan when it answers.
Three plans, no contract. Try Operator free for 14 days; the card is asked for only when you claim your number, and nothing is charged until the trial ends.
Starter
$49
per month · no booking fee
Your own number that answers, quotes and books. Everything you need to stop missing calls.
- AI receptionist on your line, 24/7
- Booking link, website chat and SMS
- Real quotes, held times and deposits through Stripe
- 5,000 credits a month. Calls, chat and texts all draw from one balance.
- About 200 answered minutes, or 500 conversations, or any mix
Pro
$129
per month · no booking fee
For a shop whose phone rings all day. The same product, with room to run.
- Everything in Starter
- 15,000 credits a month. Calls, chat and texts all draw from one balance.
- About 600 answered minutes, or 1,500 conversations, or any mix
Scale
$299
per month · no booking fee
For a busy team taking calls from open to close.
- Everything in Pro
- 40,000 credits a month. Calls, chat and texts all draw from one balance.
- About 1,600 answered minutes, or 4,000 conversations, or any mix
14-day free trial, card only when you claim your number · switch or cancel anytime
Calls you get a day6
130+
Starter
$49
5,000 credits
Pro
$129
15,000 credits
Scale
$299
40,000 credits
6 calls a day fits Pro. Answering them uses about 9,900 of its 15,000 monthly credits.
FAQ
Questions from contractors
Can it book estimates and site visits?
Yes. Operator holds a time on your real calendar for the visit, gets the job address, and texts the homeowner a link to confirm. You can take a deposit on the visit or leave it free.
Will it quote prices over the phone?
No. Operator never says a price on a call. The caller gets a text link where the price is built from your own rates, so every quote matches what you charge and nothing is invented.
Which questions does it ask?
Operator comes with a remodeling question set. It asks the ones that change your price or the job, based on the prices you set, and you can add questions of your own in your own words. Anything that does not change the price is not asked.
Can I keep my business number?
Yes. Forward your existing number to Operator all day or only when you do not pick up. Or use the business line Operator gives you.
What does a call look like in my inbox?
Each call arrives as a conversation with the recording, a short summary, the caller’s number and the answers they gave. If they booked, the time is on your calendar and the deposit is in your Stripe account.
Does it work in Canada?
Yes. Operator is a Canadian company and works for contractors in Canada and the United States, in your own currency.
How much does it cost?
Operator is free for 14 days with no card to start. Plans start at $49 a month on Starter, which covers about 200 answered minutes. There is no booking fee on any plan.
Let Operator answer your next job inquiry
Set up takes 5 minutes. Keep your current number.