Multiple locations, or a front desk that already has people on it? Talk to us and we will set it up with you.
14-day free trial, card only when you claim your number. Nothing is charged until the trial ends. Pay yearly and 2 months are free.
A credit is one cent. An answered minute is 25 credits and a chat or text conversation is 10, and you can top up any time.
Which plan am I?
Pick the one that covers your day
Calls you get a day6
130+
Starter
$49
5,000 credits
Pro
$129
15,000 credits
Scale
$299
40,000 credits
6 calls a day fits Pro. Answering them uses about 9,900 of its 15,000 monthly credits.
Every plan includes
Everything your front desk does, on every plan
The plans differ only in monthly credits. You choose what Operator handles and what it hands to you.
Phone
Answers every call or only the ones you miss, in a natural voice you choose
Texts back missed callers with a link to your prices and open times
Puts urgent callers through to your own phone during your hours, with one tap
Records every call with a transcript and a short summary in your inbox
Texts and chat
Two-way texting so customers can reply to Operator by text and finish booking there
Chat on your website with one snippet, in your own brand colour
Your own booking page with your photos, hours, service area and reviews
One inbox for calls, texts and chats, and Operator pauses the moment you reply
Quotes and payments
Quotes from your own prices including the options and add-ons you set
Deposits your way a percentage, a flat amount or none, per service
Sell outright packages and products paid in full, with limited spots if you want
Paid to your Stripe account with pay-later options where your Stripe account offers them
Calendar
Real availability from your business hours and your Google Calendar
Holds the time while the customer confirms and pays
Online cancellation under a clear 24-hour policy the customer sees before they confirm
A refund in one tap straight back to the customer’s card
Customers
Every lead saved as a contact the moment they call, text or chat
Remembers your customers so preferences they mention carry to the next conversation
Follows up with customers who got a quote and did not book
Asks for reviews after the job, and shows your rating on your booking page
Running the business
Learns your business from your Google listing or your website in minutes
Ask Operator anything about your bookings, or tell it to change a price or a deposit
Suggested replies when you want to answer a customer yourself
Discounts that apply themselves for returning or first-time customers
FAQ
Pricing questions
How much does an AI receptionist cost?
Operator costs $49 a month on Starter and up to $299 a month on Scale, with a 14-day free trial and no booking fee. Every plan includes the full AI receptionist and a business phone line. The plans differ only in monthly credits, which pay for answered minutes, chats and texts.
How does the free trial work?
Operator is free for 14 days and you do not need a card to start. You add a card once, when you claim your business line, and your plan begins when the trial ends. Cancel before then and nothing is charged. If the trial ends without a plan, new inquiries pause and calls ring your own phone until you pick one.
What are credits, and what do they pay for?
Credits are the one thing you spend. Every plan comes with a balance each month: 5,000 on Starter, 15,000 on Pro, 40,000 on Scale. Everything Operator does for you draws from that same balance: a minute spent answering your line is 25 credits, a chat or text conversation is 10, a text back to a missed call is 2, a minute spent transferring a caller to your phone is 3. One credit is one cent. So 5,000 credits is about 200 answered minutes, or 500 conversations, or any mix of the two.
Which plan am I?
Move the slider above: it turns the calls you get in a day into the credits that answering them costs, and shows the plan that covers it. Roughly, Starter suits about 3 calls a day, Pro suits about 9 calls a day, Scale suits about 24 calls a day. If you pick the wrong one you can switch any time, prorated from that day.
Is there a booking fee?
No. Operator takes no percentage of your deposits or payments on any plan, and nothing is added to your customer at checkout. The monthly plan is the whole bill, plus any credits you choose to top up.
What happens if I run out of credits?
You can top up any time, and auto-recharge will do it for you if you leave it on. If the balance does reach zero, nothing breaks and nothing is charged by surprise: your calls ring your own phone, the way they did before Operator. The line never goes dead.
Can I pay yearly?
Yes. Choose Yearly when you add your card and 2 months are free. Credits still land every month, not all at once, so a yearly plan spends exactly like a monthly one.
Can I switch or cancel?
Switch plans any time from Settings, prorated from that day. Cancelling keeps your plan until the end of the period you already paid for. Your first charge can be refunded on request within 7 days, no questions asked.
Can it text back when I miss a call?
Yes. If a call goes unanswered, Operator can text the caller a link to your booking page so they can see your prices and pick a time. Texts respect opt-outs: anyone who replies STOP is never texted again.
What happens after hours?
Operator answers the same way at 2 a.m. as at 2 p.m. It can answer questions, hold a time on your calendar and text the booking link, and the call is waiting in your inbox with a summary in the morning.
Does Operator work in Canada and the United States?
Yes. Operator is a Canadian company and works for businesses in Canada and the United States, with prices, deposits and your plan in your own currency. Texting follows each country’s consent rules.
How do deposits work?
Stripe collects the deposit and it settles straight to your own account. You decide the deposit per service, as a percentage or a flat amount, and a refund is one tap.
Do I need Stripe?
To collect deposits, yes. Connecting takes a few minutes and the money settles to your own Stripe account, not ours. Calls, quotes and held times work before you connect it.