Your phone rings first
Run it only when you miss a call or after hours. During the day your phone rings as usual, and Operator picks up only if you do not.
The legal answering service for law firms that books the consultation
A prospective client calls the next firm on the list when nobody picks up. Operator answers every call, finds out what kind of matter it is and how urgent, and books the consultation on your calendar for your firm to confirm.
Free for 14 days · no card to start · keep your number
On the phone
An injury inquiry after court, booked for a consultation
The questions come from Operator’s legal question set. You decide which ones matter for your practice.
- CallerHi, I was in a car accident a few weeks ago and the other driver’s insurance keeps calling me.
- OperatorI’m sorry to hear that. I can set you up with a consultation. What kind of incident was it?
- CallerA vehicle accident. I was rear-ended at a light.
- OperatorThanks. When did it happen?
- CallerAbout three weeks ago.
- OperatorWhere are things at?
- CallerThe insurer has called twice. Nothing is signed.
- OperatorUnderstood. I have openings this week for a case evaluation. I'm texting you a link to pick a time, and the firm will confirm it with you.
Built for law firms
Why law firms are switching from message-taking answering services
A traditional legal answering service takes a message and leaves the intake to you. Operator is an AI receptionist for law firms that books the consultation.
Screens the matter, not the person
It asks what kind of matter it is, how urgent, and where things stand. It never asks for the story in detail, so nothing sensitive is written down before you have taken the client on.
You review before you commit
Every consultation request waits for your firm to look at it before anything is confirmed or paid. Your conflicts check happens where it always has, with you.
Never guesses a price
It does not quote on the phone. The caller gets a text with your price, built from your own rates, and picks a time from your real calendar.
Consultations on your real calendar
Operator only offers times you are actually free, synced with your Google Calendar. Charge for the consultation, offer a free case evaluation, or set it per practice area.
Hand it off with one tap
Watch a call come in live and take it on your own phone during your hours. After hours the recording and summary wait in your inbox.
Answering service vs Operator
What changes when Operator answers your firm’s calls
A message becomes a booked consultation
A virtual receptionist for law firms usually writes down a name, a number and a line about the matter, and your team calls back when it can. Prospective clients rarely wait. The person hurt in a car accident on Tuesday has called three firms by Wednesday. Operator answers every call, day or night, asks the few questions that tell you what kind of matter it is, and texts the caller a link to pick a consultation time. By the time you see it, the request is on your calendar with the answers attached.
Intake that stays on the right side of the line
Operator does not give legal advice, and it does not take a detailed account of what happened. It asks the matter type, how urgent it is and, for injury matters, when the incident happened and whether an insurer is involved. That is enough for you to decide whether to take the call, and nothing more is stored until you do. Operator does not run your conflicts check. Every request waits for your firm to review it before it is confirmed.
After hours and during court
You cannot answer from a courtroom, and people call about legal problems at night and on weekends. Operator answers those calls the same way it answers one at noon, and the recording and a short summary are in your inbox when you are back. During your business hours, one tap puts a caller straight through to your phone. Operator never names a fee on the phone: the consultation price, or a free evaluation, is whatever you set.
You pay for what it answers
There is no per-message fee and no booking fee. Each plan includes monthly credits, and a minute of answered call is 25 credits, where one credit is one cent. If the credits ever run out, calls ring your own phone the way they did before. The line never goes dead.
The practice areas it books
- Personal injury law
- Criminal defence
- DUI defence
- Traffic law
- Divorce law
- Family law
- Bankruptcy law
- Immigration law
- Real estate law
- Wills and estates
- Probate law
- Elder law
- Patent and IP law
- Tax law
- Corporate law
- Employment law
- Contract law
- Paralegal services
A message is not a booking
Compare the steps an enquiry needs. Answering-service and bot capabilities vary by provider and plan; check the specific workflow before choosing.
| Operator | Live answering service | Voicemail | Message-taking bots | |
|---|---|---|---|---|
| Answers the call | ||||
| Sounds like a person | ||||
| Answers questions | From a script | |||
| Captures the lead | Takes a message | |||
| Quotes a real price | Depends on provider | Depends on provider | ||
| Holds a time | Sometimes | |||
| Takes a deposit | Depends on provider | Depends on provider |
Pricing
Start free. Pick a plan when it answers.
Three plans, no contract. Try Operator free for 14 days; the card is asked for only when you claim your number, and nothing is charged until the trial ends.
Starter
For a solo business or a small shop.
$49
per month · no booking fee
About 200 minutesof answered calls per month, or 500 conversations5,000 credits per month
Start your free trialPro
For a shop whose phone rings all day.
$129
per month · no booking fee
About 600 minutesof answered calls per month, or 1,500 conversations15,000 credits per month
Start your free trialScale
For a busy team, open to close.
$299
per month · no booking fee
About 1,600 minutesof answered calls per month, or 4,000 conversations40,000 credits per month
Start your free trial14-day free trial, card only when you claim your number · switch or cancel anytime
Calls you get a day6
130+
Starter
$49
5,000 credits
Pro
$129
15,000 credits
Scale
$299
40,000 credits
6 calls a day fits Pro. Answering them uses about 9,900 of its 15,000 monthly credits.
6 calls × 3 minutes × 22 working days × 25 credits a minute. Voice only: chats and texts use the same balance.
Questions from law firms
Does it give legal advice?
No. Operator answers the call, asks what kind of matter it is and how urgent, and books a consultation. It does not comment on the merits of a case, and it does not take a detailed account of what happened.
Does it check for conflicts?
No. Operator does not collect the other party’s details. Every consultation request waits for your firm to review it before it is confirmed, so your conflicts check happens where it always has.
Does it connect to Clio or MyCase?
Not today. Operator books onto its own calendar, which syncs with Google Calendar, and every call arrives in your Operator inbox with the recording, a summary and the caller’s answers.
Will it quote prices over the phone?
No. Operator never says a price on a call. The caller gets a text link where the price is built from your own rates, so every quote matches what you charge and nothing is invented.
Can I keep my business number?
Yes. Forward your existing number to Operator all day or only when you do not pick up. Or use the business line Operator gives you.
What does a call look like in my inbox?
Each call arrives as a conversation with the recording, a short summary, the caller’s number and the answers they gave. If they booked, the time is on your calendar and the deposit is in your Stripe account.
Does it work in Canada?
Yes. Operator works for law firms in Canada and the United States, in your own currency.
How much does it cost?
Operator is free for 14 days with no card to start. Plans start at $49 a month on Starter, which covers up to about 200 answered minutes. There is no booking fee on any plan.
Let Operator answer your firm’s next call
Set up takes 5 minutes. Keep your current number.