Your phone rings first
Run it only when you miss a call or after hours. During the day your phone rings as usual, and Operator picks up only if you do not.
The answering service for property management that books the showing
Prospective tenants, current tenants and owners all call the same number. Operator answers every call, answers the questions you have given it, books showings on your calendar and puts every maintenance call in your inbox with the recording and a summary.
Free for 14 days · no card to start · keep your number
On the phone
A rental inquiry at 8 p.m., booked for a Saturday showing
The questions come from Operator’s property question set. You decide which ones matter for your prices and your showings.
- CallerHi, I saw your listing and wanted to know if the apartment is still available.
- OperatorIt is. How many bedrooms? I can tell you which units fit.
- CallerTwo bedrooms. And do you allow cats?
- OperatorCats are welcome in that building. Would you like to see it in person?
- CallerYes, this weekend if you can.
- OperatorI have two showing times open on Saturday. I'm texting you a link now with both. Pick one and it's on the calendar.
Built for property managers
Why property managers are switching from message-taking answering services
A traditional answering service writes down a name and a unit number and hands you the callback. Operator is an AI receptionist for property management that answers the question and books the showing.
Answers rental questions
Pets, parking, laundry, what is included in the rent, when a unit is free. Operator answers from what you tell it, so a prospect gets an answer tonight instead of a callback next week.
Books showings on your calendar
Showing times come from your hours and your calendar, including events already on it, so nobody is booked into a time you cannot make.
Logs every maintenance call
A tenant who calls about a leak or a broken lock is saved as a conversation with the recording, a short summary and their number, so nothing is lost between calls.
Urgent calls reach you in your hours
During your business hours, one tap puts an urgent caller straight through to your phone. Outside them, the call is in your inbox with the recording and a summary.
Every caller remembered
Prospects, tenants and owners are saved with their history, so the next time they call you can see every earlier conversation in one place.
Answering service vs Operator
What changes when Operator answers your property calls
Vacancies filled faster
A prospect who calls about a listing and reaches voicemail usually calls the next listing instead. Every day a unit sits empty is rent you do not get back. Operator answers every inquiry, answers the questions renters ask first, and books a showing while the prospect is still on the phone, so your calendar fills with people who have already asked about the unit.
Maintenance calls that do not disappear
Tenants call at all hours about leaks, locks, heat and appliances. With a voicemail box those calls pile up, get missed or get answered days late. Operator answers each one, asks what is wrong and where, and saves it as a conversation with the recording and a short summary. During your hours an urgent one can come straight to your phone. Operator does not dispatch vendors on its own, so you stay in charge of who goes out.
One inbox for every call
Leasing, maintenance and owner calls all land in the same inbox, each with the caller’s number, the recording and a summary. You can reply by text from the inbox, and Operator pauses the moment you step in. When you want it back, one tap hands the conversation back to Operator.
You pay for what it answers
There is no per-message fee and no booking fee. Each plan includes monthly credits, and a minute of answered call is 25 credits, where one credit is one cent. If the credits ever run out, calls ring your own phone the way they did before. The line never goes dead.
Property services it books
- Property management
- Real estate services
- Home staging
- House sitting
A message is not a booking
Compare the steps an enquiry needs. Answering-service and bot capabilities vary by provider and plan; check the specific workflow before choosing.
| Operator | Live answering service | Voicemail | Message-taking bots | |
|---|---|---|---|---|
| Answers the call | ||||
| Sounds like a person | ||||
| Answers questions | From a script | |||
| Captures the lead | Takes a message | |||
| Quotes a real price | Depends on provider | Depends on provider | ||
| Holds a time | Sometimes | |||
| Takes a deposit | Depends on provider | Depends on provider |
Pricing
Start free. Pick a plan when it answers.
Three plans, no contract. Try Operator free for 14 days; the card is asked for only when you claim your number, and nothing is charged until the trial ends.
Starter
For a solo business or a small shop.
$49
per month · no booking fee
About 200 minutesof answered calls per month, or 500 conversations5,000 credits per month
Start your free trialPro
For a shop whose phone rings all day.
$129
per month · no booking fee
About 600 minutesof answered calls per month, or 1,500 conversations15,000 credits per month
Start your free trialScale
For a busy team, open to close.
$299
per month · no booking fee
About 1,600 minutesof answered calls per month, or 4,000 conversations40,000 credits per month
Start your free trial14-day free trial, card only when you claim your number · switch or cancel anytime
Calls you get a day6
130+
Starter
$49
5,000 credits
Pro
$129
15,000 credits
Scale
$299
40,000 credits
6 calls a day fits Pro. Answering them uses about 9,900 of its 15,000 monthly credits.
6 calls × 3 minutes × 22 working days × 25 credits a minute. Voice only: chats and texts use the same balance.
Questions from property managers
Can it handle tenant maintenance calls?
Yes. Operator answers the call, asks what is wrong and where, and saves it in your inbox with the recording, a summary and the tenant’s number. During your business hours it can put an urgent caller straight through to your phone. It does not send vendors out by itself.
Can it book showings for rental units?
Yes. Operator books showings into your real calendar from your hours, answers the prospect’s questions first, and texts them a link to confirm the time. You can take a deposit on a showing or leave it free.
Can I keep my business number?
Yes. Forward your existing number to Operator all day or only when you do not pick up. Or use the business line Operator gives you.
What does a call look like in my inbox?
Each call arrives as a conversation with the recording, a short summary, the caller’s number and the answers they gave. If they booked, the time is on your calendar and the deposit is in your Stripe account.
Does it work in Canada?
Yes. Operator works for property managers in Canada and the United States, in your own currency.
How much does it cost?
Operator is free for 14 days with no card to start. Plans start at $49 a month on Starter, which covers up to about 200 answered minutes. There is no booking fee on any plan.
Let Operator answer your next rental inquiry
Set up takes 5 minutes. Keep your current number.