Asks what the service needs
Colour, length, a full set or a fill. Operator asks the questions your prices depend on, so a long-hair balayage is not booked into a short-hair slot at a short-hair price.
Salon booking software that books clients while you work
Clients book from your link, your Instagram bio or your website. Operator asks what they want done, prices it from your own menu, shows your real openings, takes the deposit and answers the salon phone while your hands are full.
Free for 14 days · no card to start · keep your number
On your booking link
A colour booked from a message sent at midnight
The questions come from Operator’s salon question set. You decide which ones matter for your prices.
- CustomerHi, I want to go lighter for summer. Can I book with you next week?
- OperatorLove that. What kind of colour?
- CustomerBalayage, I think.
- OperatorHow long is the hair?
- CustomerJust past my shoulders.
- OperatorThanks. Here is an estimate for balayage on shoulder-length hair from the salon’s menu, and the times open next week. Tap one to hold it.
- CustomerThursday afternoon please.
- OperatorThat time is held for you. The salon confirms your exact price, then you add the deposit here to lock it in.
Built for salons
Why salons use Operator instead of a plain booking app
A booking app shows a menu and a calendar, then waits. Operator talks to the client, works out what they need and gets the chair booked.
Answers the questions clients ask
Where you are, what a service includes, whether you do extensions, how long it takes. Operator answers from what you tell it, day or night, so clients book instead of waiting for a reply.
Shows your real openings
Times come from your hours and your calendar, including events already on it, so a client can only pick a time you actually have.
A deposit locks the job
The customer pays a deposit you set, straight to your own Stripe account. Tire-kickers drop off, and a no-show costs them, not you.
Answers the salon phone
Operator picks up when everyone is with a client, answers the question and texts the caller your booking link. The call is in your inbox with a summary.
Remembers every client
Clients are saved with their history and the notes you add. Reward regulars with a returning-client discount that applies itself, no codes needed.
Why it books more
What changes when Operator takes your salon bookings
The right service at the right price
The hard part of salon booking is not the calendar, it is working out what the client actually wants. “Can I get my hair done Friday?” could be a trim or four hours of colour correction. Operator asks the questions you would ask at the front desk, prices the service from your own menu and what length or process adds, and only then offers times. The booking that lands on your calendar is the one you would have made yourself.
Deposits that protect your day
An empty chair in the middle of a Saturday is money you do not get back. With Operator the client pays a deposit you set when they book, straight to your own Stripe account. You set it per service, as a percentage or a flat amount, so a long colour can carry a bigger deposit than a blow-dry, and a quick service can carry none at all.
Every channel lands in one inbox
Clients reach you from Instagram, Google, your website and the phone. Operator answers all of them the same way and puts every conversation in one inbox, with the answers the client gave and the service they chose. When you want to reply yourself, you just type, and Operator steps back.
The phone, handled between clients
The salon phone always rings when you are mid-foil. Operator answers in a natural voice, answers the caller’s question and texts them your booking link so they can pick a time and pay the deposit. Calls arrive in your inbox with the recording and a short summary, so nothing waits for the end of the day.
You pay for what it answers
There is no per-message fee and no booking fee. Each plan includes monthly credits, and a minute of answered call is 25 credits, where one credit is one cent. If the credits ever run out, calls ring your own phone the way they did before. The line never goes dead.
Salon services it books
- Makeup application
- Hair styling
- Facials and skincare
- Haircuts
- Hair colour
- Nails
- Lash extensions
- Brows and waxing
Pricing
Start free. Pick a plan when it answers.
Three plans, no contract. Try Operator free for 14 days; the card is asked for only when you claim your number, and nothing is charged until the trial ends.
Starter
For a solo business or a small shop.
$49
per month · no booking fee
About 200 minutesof answered calls per month, or 500 conversations5,000 credits per month
Start your free trialPro
For a shop whose phone rings all day.
$129
per month · no booking fee
About 600 minutesof answered calls per month, or 1,500 conversations15,000 credits per month
Start your free trialScale
For a busy team, open to close.
$299
per month · no booking fee
About 1,600 minutesof answered calls per month, or 4,000 conversations40,000 credits per month
Start your free trial14-day free trial, card only when you claim your number · switch or cancel anytime
Calls you get a day6
130+
Starter
$49
5,000 credits
Pro
$129
15,000 credits
Scale
$299
40,000 credits
6 calls a day fits Pro. Answering them uses about 9,900 of its 15,000 monthly credits.
6 calls × 3 minutes × 22 working days × 25 credits a minute. Voice only: chats and texts use the same balance.
Questions from salons
Can I put it on my website and Instagram?
Yes. You get a booking link to put in your Instagram bio, Google profile and texts, and a chat button you can add to your own website with one snippet. Every booking lands in the same inbox.
How does a deposit cut no-shows?
You choose the deposit per service, as a percentage or a flat amount, or none at all. It is paid by card when they book and settles to your own Stripe account, so a customer who books has already put money down.
What happens if a client cancels?
Clients can cancel from their own booking link. Cancel 24 hours or more before the appointment and the deposit goes back to their card. Cancel later than that and you keep the deposit, and the client is told which one applies before they confirm.
Do clients need to download an app?
No. Clients book from a link in their browser. They confirm their phone number with a text code, pick a time and pay the deposit, all without an account or an app.
Which questions does it ask?
Operator comes with a salon question set. It asks the ones that change your price or the job, based on the prices you set, and you can add questions of your own in your own words. Anything that does not change the price is not asked.
Does it work in Canada?
Yes. Operator works for salons in Canada and the United States, in your own currency.
How much does it cost?
Operator is free for 14 days with no card to start. Plans start at $49 a month on Starter, which covers up to about 200 answered minutes. There is no booking fee on any plan.
Let Operator book your next client
Set up takes 5 minutes. Keep your current number.